Refund policy

Last updated: November 1, 2026

Aesthemont sells a personal, digital service: a written plan for your face, made by our team and reviewed by a licensed esthetician. There is nothing to ship or return, so this policy explains when you can get your money back and how our free rework works.

Before you send your photos: full refund
Changed your mind before you've sent us your photos? Email us and we'll refund you in full. No questions asked. Nothing has been made for you yet.

After you send your photos
Once you send your photos, your esthetician starts building your plan by hand. Because that work is made just for you, plans that have been started or delivered aren't refundable, except as described below.
- Free rework. If your plan doesn't feel right, tell us what's off within 30 days of receiving it and we'll rework it for free.
- We didn't deliver. If we can't deliver your plan, we'll refund you in full.
- Charged by mistake. Duplicate or accidental charges are always refunded in full.

Plan + check-ins
The same rules apply. Your check-ins run for 6 months from the day your plan is delivered.

Optional add-ons
Add-ons (such as surgical & cosmetic advice) follow the same rules as your plan: a full refund before you send your photos, and free rework after delivery.

How to ask for a refund or a rework
Email hello@aesthemont.com from the email you paid with, or include it in your message. We reply within 1 business day. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show it.

This policy does not limit any rights you have under applicable consumer protection laws.

Contact
Aesthemont · hello@aesthemont.com